Returns and refunds
Last updated 12 November 2026
If something isn't right, use the "Something not right?" form on your order page (the link is in your confirmation email), or email support@likelings.co.uk with your order number.
| What you bought | Changed your mind | Damaged, faulty or not as described |
|---|---|---|
| A ready-made Likeling, unchanged | Cancel within 14 days of delivery and send it back within 14 days of telling us. You pay return postage; we refund within 14 days of receiving it. | Tell us within 30 days of delivery for a full refund, or within 6 months for a repair or replacement. Send a photo; we pay for any return. |
| A personalised Likeling | Made just for you, so it can't be returned for a change of mind. You can cancel before printing starts. | |
| A print-it-yourself file | Can't be cancelled once available to download. | We'll fix or replace a faulty file, or refund you. |
Lost parcels
If your order hasn't arrived 5 working days after the estimated delivery date, let us know. We'll trace it and, if it's lost, send a replacement or refund you.
Refunds
Refunds go back to the card or PayPal account you paid with, usually within 5 to 10 working days, and we email you a credit note. For returns of unchanged ready-made Likelings we refund the item and standard delivery, but not the extra cost of a faster delivery option.
Return address
Please only send items back once we've agreed a return. Likelings Returns, Contact Wave Limited, 23 Coombe Road, Shirley, Solihull, West Midlands, B90 3DS. Include your order number.
Model cancellation form
To: Contact Wave Limited, 23 Coombe Road, Shirley, Solihull, West Midlands, B90 3DS, support@likelings.co.uk
I give notice that I cancel my contract of sale of the following goods: [ ]
Ordered on [ ] / received on [ ]. Order number: [ ]
Name: [ ] · Address: [ ] · Date: [ ]